Terms and Conditions

General Terms

As the customer, by accessing or using "CellphoneUnlocker.com" you are to adhere to our terms and conditions. It is to be noted that these terms and conditions can change at any time and is the responsibility of the user to review these terms after revision. When placing an order on our website you are entering a contract to accept and abide by these terms.  CellphoneUnlocker.com operates as a 3rd party company and are not affiliated with any cellular device manufacture or service providers. All images, trademarks and logos are copyright by their owners.  Our unlock codes are 100% safe and guaranteed to unlock your phone. If our codes are misused resulting in damage to your device, CellphoneUnlocker.com assumes no liability. 

CellphoneUnlocker.com operates as a 3rd party company and are not affiliated with any cellular device manufacture or service providers. All images, trademarks and logos are copyright by their owners.

Our unlock codes are 100% safe and guaranteed to unlock your phone. If our codes are misused resulting in damage to your device, CellphoneUnlocker.com assumes no liability.

Privacy

CellphoneUnlocker.com is dedicated to protecting your privacy. We will never obtain information about you without your consent in accordance with the Data Protection Act 1998. All data held by us will be kept securely in accordance with the law. Please note we may email you from time to time to keep you up to date with promotions and offers. If you would like to opt-out of this simply send us an email with your request. .

Hardlocking

Hardlocking is a rare occurrence when an incorrect unlock code has been entered in excessive amounts resulting in the inability to unlock your phone. At CellphoneUnlocker.com our number one goal is to unlock your device. Please do not hesitate to call us with any questions about unlocking your phone. Cellphoneunlocker.com is not responsible for the hardlocking of any device. 

Refund Policy

At CellphoneUnlocker.com we guarantee that our unlock codes will unlock you device or your money back. If your unlock code does not unlock your device, simply contact us for a full refund. 

CellphoneUnlocker.com reserves the right to request evidence that your mobile device is, in fact, locked after the supplied unlock code has been entered. This evidence can include photo and/or video documentation of the locked device along with a demonstration of the steps you followed to unlock the device. We may also request your devices IMIE number located behind the battery. In rare cases we may request customer to supply us with the handset for verification purposes. Cancellations are not permitted once order is submitted. 

99% of our unlock codes that we provide will unlock your device. We are happy to refund users that have received incorrect unlock codes. Please note there are some cases where we cannot provide a refund to you.

These cases include: 

  • You're device is not marked eligible for unlocking with phone carrier. (Ie. Lost/stolen devices, account hold, etc.
  • Inaccurate IMEI, Carrier, or Model is entered
  • Video evidence cannot be supplied
  • Your Phone is unlocked but not compatible with the desired network you wish to use. (Rare cases)
  • Although the turnaround time stated is on our website is generally correct we cannot promise that it will issued to you in that time. If turnaround time is exceeded we cannot provide a refund.
  • You Have Updated or Modified Your Phone
  • Phone is “hard locked” which is a rare issue when the phone cannot accept unlock codes due to excessive incorrect unlock code entries.
  • The incorrect credentials were entered into the unlock tool generating the wrong unlock code.

Approval Policy

To protect our customers and to prevent any fraudulent transactions we have implemented an approval policy for our Reseller Program. Cellphoneunlocker.com reserves the right to deny any transaction if it is suspected to be fraudulent. If at any time we believe that fraudulent activity is occurring on your account we reserve the right to deny service.

The following transactions will require approval by our team:

  • The application and subscription to our reseller program
  • The purchasing of credits to use on our site

Our team will provide approval to your credit order or subscription timely manner. Although we cannot guarantee an exact frame of time in which your transaction will be approved please use the following as a guideline:

  • New application/Subscription Approval: Instant – 24 hours
  • Credit Purchases: Instant – 8 hours

If you have any questions regarding our refund policy or if you require more information regarding how to request a refund; please submit a support ticket and we will get back to you as quickly as possible.

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