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Trouble Shooting Guide
Frequently Asked Questions
1What is unlocking?
Cell Phone Unlocking is a simple process that removes all service provider based cellular locks on your mobile device. This will allow you continue using your device when switching service providers and avoid the need to purchase multiple cellular devices.
2Why should I unlock?
Unlocking your cell Phone means that you can use any GSM service provider worldwide. Once your mobile device is unlocked you will have the ability to insert almost any carriers SIM card in your device. It will allow you to travel the world and avoid pesky roaming fees. It will also allow you to change your device to different service providers without having to sign those lengthy contract terms.
3How does unlocking my phone work?
Once your order is submitted our team will generate your unlock code. This code, along with unlocking instructions will be sent to you via email. Follow the instructions and once the unlock code is entered, your device will be instantly unlocked!
4Why is my phone locked?
Cellular carriers will lock phones to prevent you from using the phone they sold you on any other carrier. This is to keep them from losing your business. Thankfully, our unlock codes allow you to remove this lock and gain access to all carriers!
5Is unlocking my phone safe & legal?
Absolutely! Unlocking any device is completely safe and legal. Many of our unlock codes our even provided straight from the manufacturer! There is absolutely no risk involved when unlocking your device!
6How do I find my IMEI?
Your IMEI code is your phones identifier. Its what sets it apart from all the other phones like it. You can find your 15 digit IMEI by dialing *#06# into your phone! Another method is going into your “phone information” in options. You will also find it on the back of your mobile device behind the battery.
7What methods of payment do you accept?
We use a premium merchant system that accepts payments from any major credit card or PayPal account.
8How long can it take to receive my unlock code?
We send codes at the fastest speeds on the Internet. Our codes are usually instant but there are rare cases when we may take up to 72 hours to deliver your code.
9I received an email with “Unlock not found” instead of a code!
This happens when an incorrect IMEI is entered when submitting your order. This is a very easy fix, just send us and email with your order details and your correct IMEI. We will respond with your unlock code!
10 What do I do if my code does not work?
It is extremely rare for an unlock code to not successfully unlock your phone. Our codes are 99.9% accurate. Please review the instructions and then verify that the code is being entered in correctly. Also, review that all the details you provided to us is accurate! If all information is accurate, please contact us.
11 What is your return policy?
We offer 100% money back guarantee on any unlock code that does not unlock your phone. For all details on our return policy please visit our Refund policy page.
12 Can I use the original phone network after unlocking?
Yes, for example if you unlock an Rogers phone, it will still work on the Rogers Network unlocked.
13 Is the phone unlock permanent?
Yes, as soon as your phone has been unlocked by our code, it will stay unlocked forever.
14 Will a software update re-lock my phone?
No, OEM software / OS updates should not lock the phone. However, in the event that the phone does lock again, you can reuse the original lock code you already purchased to unlock the phone.
15 What is a phone hard lock?
A Hard Lock is a permanent carrier lock. Your phone will become hard locked by attempting to enter an incorrect SIM unlock code to many times. Each phone has different limits regarding unsuccessful attempts before the device becomes hard locked. General Number of Attempts Allowed:
HTC, Motorola, Nokia, and Samsung is 5 attempts LG and Blackberry is 10 attempts.
16 General Number of Attempts Allowed:
HTC, Motorola, Nokia, and Samsung is 5 attempts LG and Blackberry is 10 attempts. What is a PUK code? A PUK (PIN Unlock Key) is required to unlock SIM cards that have become locked after successive incorrect PIN entries. If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, requiring you to purchase a new one. The phone will display the following error: "PUK blocked call operator".
Phone Unlocking Troubleshooting
Having an issue unlocking a particular phone? Scroll through the list below and find your phones brand, and click on it for detailed troubleshooting directions.