Refund Policy

Refund Policy

At CellphoneUnlocker.com we guarantee that our unlock codes will unlock you device or your money back. If your unlock code does not unlock your device, simply contact us for a full refund.

Please note that we cannot cancel orders once they are submitted. Once submitted your unlock code will be processed and there is no way to for us to cancel this.

CellphoneUnlocker.com reserves the right to request evidence that your mobile device is, in fact, locked after the supplied unlock code has been entered. This evidence can include photo and/or video documentation of the locked device along with a demonstration of the steps you followed to unlock the device. We may also request your devices IMIE number located behind the battery. In rare cases we may request customer to supply us with the handset for verification purposes. Cancellations are not permitted once order is submitted.

Please note that most unlock code take 1-3 business days to process. In some cases this may take longer depending on the device and carrier.

99% of our unlock codes that we provide will unlock your device. We are happy to refund users that have received incorrect unlock codes. Please note there are some cases where we cannot provide a refund to you.

These cases include:

  • Video evidence cannot be supplied
  • Your Phone is unlocked but not compatible with the desired network you wish to use. (Rare cases)
  • Although the turnaround time stated is on our website is generally correct we cannot promise that it will issued to you in that time. If turnaround time is exceeded we cannot provide a refund.
  • You Have Updated or Modified Your Phone
  • Your phone is blacklisted
  • Phone is “hard locked” which is a rare issue when the phone cannot accept unlock codes due to excessive incorrect unlock code entries.
  • Unlock Software is provided to unlock the device instead of Unlock Code (Applies to very few devices)
  • The incorrect credentials were entered into the unlock tool generating the wrong unlock code.

If you have any questions regarding our refund policy or if you require more information regarding how to request a refund; please submit a support ticket and we will get back to you as quickly as possible.


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